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30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, please contact us at:

Email: yuchuting59@gmail.com

Please note that returns must be sent to the following address:

Return Address: [INSERT RETURN ADDRESS]

If your return request is approved, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

If you have any questions regarding returns, you can always contact us at:

Email: yuchuting59@gmail.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective;

  • The item is damaged;

  • You receive the wrong item.

Please provide photos or videos of the issue so that we can evaluate the problem and make it right as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants);

  • Custom-made or personalized products;

  • Personal care and beauty products;

  • Hazardous materials, flammable liquids, or gases;

  • Used items or products that are not in resalable condition.

If you have questions about a specific item, please contact us before making a purchase.

The following items are also non-returnable and non-refundable:

  • Sale items;

  • Clearance items;

  • Gift cards.

Exchanges

We do not offer direct exchanges at this time.

The fastest way to receive the item you want is to return the item you currently have. Once the return is accepted, you may place a new order for the desired product.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, your refund will be automatically processed to your original payment method within 10 business days.

Please note:

  • It may take additional time for your bank or credit card company to process and post the refund.

  • Actual refund processing times may vary depending on your payment provider.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:

Email: yuchuting59@gmail.com

Returns for Non-Quality-Related Reasons

For returns due to personal reasons, such as:

  • Change of mind;

  • Incorrect purchase;

  • Size or preference issues;

the returned item must meet all return eligibility requirements.

Original shipping fees, taxes, and any applicable handling costs are non-refundable. The refund amount will be issued after deducting any applicable shipping and tax charges.

Returns for Quality Issues

If the item is defective, damaged during shipping, or incorrectly shipped, we will cover the return shipping costs and offer either:

  • A full refund; or

  • A replacement item,

depending on the circumstances.